- There is a period of 14 days from from the
date you receive your merchandise to return or exchange your order. Returnable items are
subject to review
- No returns or exchanges will be accepted after
14 days
from the date you receive your merchandise.
- Sale items are not refundable or
exchangeable.
- Undergarments (i.e., pettipants,
petticoats, wedding slips, etc.) are exchangeable only and NOT
REFUNDABLE
- A Return Authorization Number (RA#) MUST
accompany ALL returns. An RA# can be obtained by calling Carrie B's
Customer Service, toll-free (US Only) and 1-866-216-0220. Outside US
call 1-503-254-1164.
Merchandise returned for refund without an RA# WILL NOT be refunded.
EXCHANGE merchandise DOES NOT require an RA#. Customer will
be charged additional shipping (via USPS) for the return of merchandise
submitted without an RA#. Unclaimed merchandise will be held for 30
days, then returned to inventory.
Returned merchandise must be in new condition with tags attached.
Used/worn merchandise will not be refunded.
- Refunds are given on purchased items only.
Original shipping and return shipping charges will not be refunded.
- Additional shipping ($8.95) is required
for exchanges. Please include with your exchange RA#.
- Coast, Glide and Celebrity Shoes, and Fun
N' Fancy clothing are exchangeable, but NOT REFUNDABLE. See shoe
return policy below.
We offer a one-time only size exchange.
If shoes do not fit, please call us at 1-866-216-0220 (US Only) or
1-503-254-1164 (outside US) to arrange for a re-order/exchange. Return the
shoes to us, unused, within 14 days and we will re-order and ship your
corrected size replacement shoes. The only additional cost will be our
standard shipping rate ($8.95).
NOTE: Shoe sizes under 6 & over 10 (Women's sizes) or under 8 & over 12
(Men's sizes) and special widths (i.e., Narrow or Wide) are considered to be
Special Orders. Special Order items may be exchangeable but are NOT
REFUNDABLE.
Orders may be canceled prior to shipping with
management approval. Cancellations will be accepted up to three (3) days
from order placement with us. After three (3) days, there will be a
charge equal to 15% of the merchandise total to cancel your order.